General Terms and Conditions


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Golf Institute P/L reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Orders not passing our fraud avoidance measures will be rejected and refunded in full.

Returns Policy

If you purchased an item online via and upon delivery, find that the item is unfortunately defective, damaged, or does not match the description to which it was advertised, we will organise a replacement item or refund for you.

In such circumstances, please email where one of our friendly staff will contact you directly to discuss the best exchange process suitable for you.

The Golf Institute is not obliged to provide an exchange or refund, if you simply change your mind about your purchase.

Gift Voucher Policy

These terms apply to all gift cards and electronic vouchers issued by or on behalf of The Golf Institute P/L. By purchasing, redeeming or attempting to redeem a Gift Card, you agree to the following terms.

  1. Redeemable for goods purchased at The Golf Institute.
  2. The Gift Voucher is valid for 36 months from date of issue.
  3. Gift Vouchers are non-refundable and cannot be exchanged for cash. No change will be given. The Gift Voucher can be redeemed in whole or for part of a payment. Unredeemed values will remain on the Gift Voucher until voucher expiry or until redeemed, whichever occurs first. Any remaining balance will be cancelled on expiry of the validity period. The Gift Voucher should be treated like cash.
  4. The Golf Institute is not responsible for lost, stolen or damaged Gift Vouchers, however if this has happened to you, please email or speak with one of our friendly stuff who can discuss on a case by case basis.
  5. GST is included in the sale of a Gift Voucher.
  6. Once the Gift Voucher has been fully redeemed it cannot be reused.
  7. This Gift Voucher can be used in conjunction with another form of payment such as cash & EFTPOS (in-store only) or credit card to make up the full value of the purchase.
  8. This Gift Voucher is not a cheque guarantee, credit or charge card.
  9. The Golf Institute reserves the right to amend the terms and conditions of the Gift Voucher at any time and to take appropriate actions, including the cancellation of the Gift Voucher if, at its discretion, it deems such action necessary.
  10. Should The Golf Institute suspect any fraud relating to a Gift Voucher, The Golf Institute may refuse to redeem the Gift Voucher until The Golf Institute is satisfied that no fraud has occurred.
  11. Neither The Golf Institute nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the Gift Voucher information. The Golf Institute does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.